Shipping and Delivery Policy
We deliver items Australia-wide and overseas using Australia Post. Shipping costs are calculated with an Australian post calculator in the shopping cart. All medicine drums are packed in boxes as it is the safest delivery option.
Please note that we are not based in a major city and as such shipping times quoted may be a little longer, they are estimated at 3–7 business days within Australia and 7–14 days for overseas orders.
The Shamanic Earth Medicine shop operates Monday- Thursday 10am-5pm EST. All sales are processed during these hours and inquiries answered.
All orders are dispatched on either Tuesday or Thursday morning, depending on when the order is received and upon full payment of the order.
Shamanic Earth Medicine Shop ships goods Australia-wide and internationally.
All transactions are processed in Australia Dollars (AUD).
All of our prices are in Australian dollars (AUD). All shipping charges are calculated in the shopping cart.
Total Costs of Goods and Services
Total costs are displayed in the shopping cart and include all handling charges and surcharges.
Customer Service Policy
Shamanic Earth Medicine is committed to providing exceptional customer service. We endeavour to make sure that all items listed on our website are available, and that pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an alternative item or, if possible, a backorder.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where items are faulty, have been wrongly described, or are different from what you purchased on the website. Returns and exchanges of goods will be considered within 30 days of purchase. Date of purchase and proof of purchase must be supplied.
Payment plans incur a 10% administration fee. Items included in a payment plan will not be dispatched until the total of a Payment Plan is paid in full. Additional repayments of any amount are a welcome addition to the required minimum payments. If the loan is repaid earlier than the term of agreement, the 10% surcharge payable on the payment plan remains the same. If the payee should default on the expected regular payment there will be an additional surcharge amount added to the payment plan total of $10 per default. Should the payee default entirely after a period of 3 regular payments the recipient will forfeit the goods with no refund, and they will be returned to stock for sale.
Email: For all administration, events, mentoring, healing, ceremony, retreats and speaking engagements email email@example.com
For all shop inquiries email Shamanic Earth Medicine Shop firstname.lastname@example.org